Start with the guidance you trust.
Use your product guides, policies, and FAQs as the basis for routine answers. Begin with a topic your team knows well, then evaluate the response against the help you would normally provide.
AI CHATBOT / SENTRODESK
A helpful answer.
Before the wait.
Give customers AI answers to routine questions, grounded in the support content your team provides. When the question needs a person, keep the conversation moving in Live Chat.
Included in Essential, Growth, and Enterprise.
THE WORK BEHIND GOOD SERVICE
The same questions keep coming. Your team has more to do.
Customers need help finding an invoice, understanding a policy, or using a feature. Your agents know the answers—but answering each question again takes attention away from requests that need their judgment. SentroDesk AI Chatbot puts your prepared support guidance to work in the customer conversation.
WHAT YOUR TEAM CAN DO
Built for the way
support actually works.
See where the answer comes from.
Review the source behind an AI reply. Your team can check whether the guidance addresses the question and identify explanations that need more attention.
Keep a person within reach.
Let an agent continue in Live Chat when the customer needs more help. Earlier messages remain available, so the next reply can build on what has already happened.
SEE AN ANSWER AND AN AGENT TAKEOVER
Choose a question.
Explore the example.
Switch between familiar questions and a request that needs a person. Open the source to see the illustrative guidance behind the answer.
GUIDED CHATBOT PREVIEWExample data
A selectable product illustration. Replies are examples, not a live AI or support session.
A PRACTICAL WORKFLOW
See how it comes together.
Use a familiar customer request to explore the workflow with your team.
Walk Through a Demo- 01
A customer asks.
A question arrives through your website widget or mobile app.
- 02
AI gives a starting point.
Your prepared support content informs the answer. Review the reply and its source.
- 03
Your team takes it further.
Continue in Live Chat and create a linked ticket if the request needs follow-up.
PART OF THE SENTRODESK PLATFORM
One request.
Connected support.
AI Chatbot, Live Chat, and Tickets connect the answer to the follow-through. Growth adds Knowledge Base and Sentiment Analysis. Enterprise adds AutoQA.
BEFORE YOU GET STARTED
A few details.
A clearer decision.
Does AI Chatbot require the Knowledge Base plan?
AI Chatbot is included in every plan. Our team explains content preparation for your account. The separate shared Knowledge Base feature is included in Growth and Enterprise.
How do we add SentroDesk to our product?
Add the widget to your website or web platform, or integrate the SDK into your mobile app. Our team can explain the setup for your environment.
What happens when we request a trial?
Choose Essential or Growth for a 14-day trial with no credit card required. Our team emails account details within 60 minutes; the trial begins when those details arrive. Enterprise evaluations are arranged with our team.
SEE IT WITH YOUR TEAM
Put your everyday questions
to a different kind of test.
Try AI answers with the questions your agents hear most often. Review the guidance, the response, and the handoff together.
Request Free TrialCompare Plans
14 days free. No credit card required.
Account details emailed within 60 minutes.