Start with the conversation
Select a conversation your leaders would normally discuss. Read the question, the replies, and the customer’s response before considering the review output. This establishes the circumstances behind the exchange.
FOR SUPPORT LEADS REVIEWING CONVERSATIONS
Good service deserves
a thoughtful review.
Help support leaders understand both the customer’s experience and the way support was delivered. Review Sentiment Analysis in Growth or Enterprise. Add AutoQA with Enterprise.
Get an Enterprise DemoEnterprise demo · AutoQA includedTHE CUSTOMER NEED
A closed request can still have something to teach you.
The answer may be correct, yet the customer may still be unsure what happens next. Read the conversation, consider the sentiment, and examine automated quality findings in Enterprise. Use the evidence to decide what your team can improve.
Connect your website or web platform with the widget, or your mobile app with the SDK.
Explore Widget & SDK SetupCONCEPT ILLUSTRATION
Customer conversation
Automated quality reviewRead the findings beside the conversation
HOW THE WORKFLOW FITS TOGETHERReview the exchange.
Review the exchange.
Choose the next step.
Start with the original exchange, add the insights in your plan, and choose a practical improvement.
Review quality and sentiment
Use Sentiment Analysis in Growth or Enterprise to consider how the customer expressed their experience. In Enterprise, add AutoQA findings to examine how support was delivered. Assess both against the original messages.
Decide what needs attention
Choose an action your team can explain using the conversation: a clearer reply, an update to support guidance, or a better explanation of follow-up. The aim is a useful quality discussion grounded in what happened.
THE TOOLS FOR THIS WORKFLOWThe tools behind
The tools behind
conversation review.
Explore each capability and the plans that include it.
YOUR NEXT STEP
See the review tools working together.
Request an Enterprise demo to explore Sentiment Analysis and AutoQA alongside the original conversation. Compare Growth if you need sentiment without AutoQA.
Get a DemoCompare Plans
Choose a plan and add your contact details. We’ll email you to arrange your demo.