Bring the customer’s perspective into view.
Read sentiment insights alongside the words the customer used. Use the messages to understand the circumstances behind the signal.
SENTIMENT ANALYSIS / SENTRODESK
Read the request.
Understand the experience.
See sentiment insights alongside your customer’s messages. Give your team another input for understanding the exchange and deciding whether a reply or follow-up needs attention.
Included in Growth and Enterprise.
CONCEPT ILLUSTRATION
“Thanks, that makes sense.”“I’m still having trouble.”
Customer sentiment
Read sentiment alongside the messages.
THE WORK BEHIND GOOD SERVICE
A resolved request does not tell the whole story.
A customer can thank your team and still be unsure what happens next. A short reply can contain a concern worth exploring. SentroDesk Sentiment Analysis helps your team consider how the customer expressed their experience, while keeping the original messages central to the review.
WHAT YOUR TEAM CAN DO
Built for the way
support actually works.
Look closer before deciding.
Consider the whole exchange rather than treating a sentiment label as a final judgment. Your team decides whether to clarify an answer, offer further help, or review the guidance.
Connect insight to a practical next step.
Use the conversation to explain the action you choose. In Enterprise, add AutoQA findings when reviewing how support was delivered.
A PRACTICAL WORKFLOW
See how it comes together.
Use a familiar customer request to explore the workflow with your team.
Walk Through a Demo- 01
Start with the exchange.
Read the question, your team’s replies, and the customer’s response.
- 02
Review the sentiment.
Consider the insight together with the original wording and circumstances.
- 03
Choose how to help.
Discuss whether a clearer answer, more guidance, or follow-up is needed.
PART OF THE SENTRODESK PLATFORM
One request.
Connected support.
AI Chatbot, Live Chat, and Tickets connect the answer to the follow-through. Growth adds Knowledge Base and Sentiment Analysis. Enterprise adds AutoQA.
BEFORE YOU GET STARTED
A few details.
A clearer decision.
Do we need Enterprise for Sentiment Analysis?
No. Sentiment Analysis is included in Growth and Enterprise. Growth also includes Knowledge Base, AI Chatbot, Live Chat, and Tickets. Enterprise adds AutoQA.
How do we add SentroDesk to our product?
Add the widget to your website or web platform, or integrate the SDK into your mobile app. Our team can explain the setup for your environment.
What happens when we request a trial?
Choose Essential or Growth for a 14-day trial with no credit card required. Our team emails account details within 60 minutes; the trial begins when those details arrive. Enterprise evaluations are arranged with our team.
SEE IT WITH YOUR TEAM
See more of the experience
behind every request.
Explore Sentiment Analysis in a Growth trial. Review a conversation with your team and discuss what the customer still needs.
Request Free TrialCompare Plans
14 days free. No credit card required.
Account details emailed within 60 minutes.