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Make support part of your web experience.
CUSTOMER SUPPORT FOR WEB & MOBILE TEAMS
One customer service platform.
Six connected tools.
Answer with AI, continue with your team, and track work beyond the chat. SentroDesk connects AI Chatbot, Live Chat, and Tickets in every plan. Growth adds Knowledge Base and Sentiment Analysis; Enterprise adds AutoQA.
Request Free Trial14 days free · No credit card required AI CHATBOT01
Give routine questions a useful AI answer.
Start with questions your support content can answer, such as invoice instructions or product guidance. AI Chatbot uses the content your team provides, while an agent can continue in Live Chat when the customer needs a person. Included in every plan.
Available in Essential, Growth, and Enterprise
LIVE CHAT02
Help in the moment, with the conversation in view.
When AI or another teammate has already helped, the next agent needs to see what happened. Live Chat keeps earlier messages, available customer details, and ownership close to the reply. The conversation can continue without treating each handoff as a new request.
Available in Essential, Growth, and Enterprise TICKETS03
Keep the follow-through connected to the request.
Some requests continue after the chat. Create a linked ticket and track status, priority, notes, and activity while keeping the original conversation available. Give the remaining work a clear place in your team’s follow-up.
Available in Essential, Growth, and Enterprise
SENTIMENT ANALYSIS04
Understand the experience behind the message.
A request can be resolved while the customer still expresses uncertainty. Read sentiment insights alongside the messages to decide whether to clarify an answer, follow up, or offer further help. Included in Growth and Enterprise.
Available in Growth and EnterpriseCONCEPT ILLUSTRATION
Explore Sentiment Analysis “Thanks, that makes sense.”“I’m still having trouble.”
Customer sentiment
Read sentiment alongside the messages.
AUTOQA05
Bring automated findings into quality review.
Help support leaders examine how a customer exchange was handled. AutoQA provides automated quality findings to consider beside the original messages, so your team can discuss specific improvements to replies, guidance, or follow-up. Included in Enterprise.
Available in EnterpriseCONCEPT ILLUSTRATION
Explore AutoQA Customer conversation
Automated quality reviewRead the findings beside the conversation
KNOWLEDGE BASE06
Give AI and agents a shared source of guidance.
Bring product guides, policies, and FAQs into shared collections for AI answers and agent reference. Start with a familiar topic, publish the relevant sources, and review how they support the conversation. Included in Growth and Enterprise.
Available in Growth and Enterprise
YOUR NEXT STEP
Choose the right tools for your team.
Compare Essential, Growth, and Enterprise, or request a demo to see the capabilities in your support workflow.