Organize around customer questions.
Group related guidance into collections. Bring invoice instructions and billing policies together, for example, so the sources reflect the questions your team handles.
KNOWLEDGE BASE / SENTRODESK
Your best guidance.
Shared by AI and your team.
Organize product guides, policies, and FAQs into shared collections. Give AI and agents a common reference for the answers your customers need.
Included in Growth and Enterprise.
THE WORK BEHIND GOOD SERVICE
Good support should not depend on who remembers the answer.
Your team already has useful guidance. It may live in product documents, policy notes, or FAQs that agents consult throughout the day. SentroDesk Knowledge Base brings that content into shared collections, giving AI answers and human replies a common place to start.
WHAT YOUR TEAM CAN DO
Built for the way
support actually works.
Put published guidance to work.
Make the sources you want AI to use available for retrieval. Test a familiar question, review the answer, and follow the source behind it.
Keep the reference useful.
Review your guidance as your product and policies change. Use support conversations to identify explanations that need clarification, then update your content through your publishing process.
A PRACTICAL WORKFLOW
See how it comes together.
Use a familiar customer request to explore the workflow with your team.
Walk Through a Demo- 01
Choose a useful topic.
Gather the guides and FAQs your agents already use to answer it.
- 02
Prepare your collections.
Organize the relevant sources and confirm supported formats with our team.
- 03
Test the guidance in a conversation.
Review the AI answer and check how an agent uses the same reference.
PART OF THE SENTRODESK PLATFORM
One request.
Connected support.
AI Chatbot, Live Chat, and Tickets connect the answer to the follow-through. Growth adds Knowledge Base and Sentiment Analysis. Enterprise adds AutoQA.
BEFORE YOU GET STARTED
A few details.
A clearer decision.
Is Knowledge Base a public help center?
Knowledge Base provides shared collections for AI answers and agent reference. Confirm supported source formats and any publishing requirements with our team before planning your rollout. It is included in Growth and Enterprise.
How do we add SentroDesk to our product?
Add the widget to your website or web platform, or integrate the SDK into your mobile app. Our team can explain the setup for your environment.
What happens when we request a trial?
Choose Essential or Growth for a 14-day trial with no credit card required. Our team emails account details within 60 minutes; the trial begins when those details arrive. Enterprise evaluations are arranged with our team.
SEE IT WITH YOUR TEAM
Make useful knowledge
part of the conversation.
Start with one customer topic. Evaluate how a shared collection supports both AI answers and your agents.
Request Free TrialCompare Plans
14 days free. No credit card required.
Account details emailed within 60 minutes.