Pick up where the last reply ended.
Read earlier customer, AI, and agent messages before replying. If a customer has already tried the usual instructions, your team can move on to the part that still needs help.
LIVE CHAT / SENTRODESK
Be there.
With the full conversation.
Give your agents a shared place to help customers on your website or mobile app. Bring earlier messages, ownership, and available customer details into every reply.
Included in Essential, Growth, and Enterprise.
THE WORK BEHIND GOOD SERVICE
Your customer has already explained. Start from there.
A customer may have asked AI, tried the suggested steps, or spoken to a teammate before reaching you. The next agent needs that history to give a useful answer. SentroDesk Live Chat keeps the exchange close at hand, so your team can continue the conversation with context.
WHAT YOUR TEAM CAN DO
Built for the way
support actually works.
Make ownership clear.
Use conversation assignment and agent presence to see who is handling the request. A teammate taking over can review the existing exchange before choosing the next step.
Connect the reply to the remaining work.
Keep available customer details and linked guidance beside the conversation. Create a linked ticket when the issue needs investigation beyond the chat.
A PRACTICAL WORKFLOW
See how it comes together.
Use a familiar customer request to explore the workflow with your team.
Walk Through a Demo- 01
Open the exchange.
See the question and the replies already given in the shared inbox.
- 02
Bring in the right person.
Assign an agent and continue with earlier messages in view.
- 03
Resolve or follow through.
Help in the conversation, or link a ticket to track what still needs doing.
PART OF THE SENTRODESK PLATFORM
One request.
Connected support.
AI Chatbot, Live Chat, and Tickets connect the answer to the follow-through. Growth adds Knowledge Base and Sentiment Analysis. Enterprise adds AutoQA.
BEFORE YOU GET STARTED
A few details.
A clearer decision.
Can an agent continue after an AI answer?
Yes. An agent can continue the same conversation in Live Chat with earlier messages available. AI Chatbot, Live Chat, and Tickets are included in every plan.
How do we add SentroDesk to our product?
Add the widget to your website or web platform, or integrate the SDK into your mobile app. Our team can explain the setup for your environment.
What happens when we request a trial?
Choose Essential or Growth for a 14-day trial with no credit card required. Our team emails account details within 60 minutes; the trial begins when those details arrive. Enterprise evaluations are arranged with our team.
SEE IT WITH YOUR TEAM
Make the next reply
the one that moves things forward.
Try a handoff with your team. Review the conversation, take ownership, and continue helping the customer.
Request Free TrialCompare Plans
14 days free. No credit card required.
Account details emailed within 60 minutes.