Start with useful guidance
Choose a task customers often ask about and organize the relevant guides and FAQs in Knowledge Base. Give AI and agents a shared reference for the answer. Knowledge Base is included in Growth and Enterprise.
FOR TEAMS HELPING CUSTOMERS USE A PRODUCT
Keep customers moving.
Keep help close.
Make product guidance and your support team available within your website or mobile app. Help customers understand the task in front of them, and continue with a person when instructions are not enough.
Request Free Trial14 days free · No credit card requiredTHE CUSTOMER NEED
A product question should not become a dead end.
Your customer is trying to change a setting or use a feature. They need guidance at that moment. Connect the widget or SDK to bring AI answers and Live Chat into the experience. Growth adds Knowledge Base, so AI and agents can work from shared guidance.
Connect your website or web platform with the widget, or your mobile app with the SDK.
Explore Widget & SDK Setup
HOW THE WORKFLOW FITS TOGETHERFrom a product question
From a product question
to a useful next step.
Choose a task customers ask about, then see how guidance and human support work together.
Answer within the product
Connect the widget to your website or web platform, or integrate the SDK into your mobile app. Test a question from the place the customer would ask it, then review whether the guidance helps them continue.
Continue with a person
If the customer is still stuck, an agent can continue with the earlier conversation in view. When a product issue needs investigation, a linked ticket keeps the follow-up tied to the original question.
THE TOOLS FOR THIS WORKFLOWThe tools behind
The tools behind
in-product support.
Explore each capability and the plans that include it.
YOUR NEXT STEP
Try support where customers use your product.
Try Growth to see how Knowledge Base, AI Chatbot, Live Chat, and Tickets support customers inside your website or mobile app.
Request Free TrialGet a Demo14 days free · No credit card required
Our team emails your trial account details within 60 minutes of your request.