FREQUENTLY ASKED QUESTIONS
Good questions.
Clear answers.
Get to know the platform, compare what each plan includes, and see what happens after a trial or demo request. If your question is specific to your team, talk to us.
The platform
What is SentroDesk?
SentroDesk is an AI-powered customer service platform for support teams at SaaS and digital businesses. AI Chatbot, Live Chat, and Tickets connect the first answer to follow-up. Growth adds Knowledge Base and Sentiment Analysis. Enterprise adds AutoQA. Connect your website or web platform with the widget, or your mobile app with the SDK.
What are the six core offerings?
AI Chatbot, Live Chat, Tickets, Sentiment Analysis, AutoQA, and Knowledge Base. Plan availability differs: Essential includes AI Chatbot, Live Chat, and Tickets. Growth adds Knowledge Base and Sentiment Analysis. Enterprise adds AutoQA.
Who is SentroDesk for?
SentroDesk is for customer support teams at SaaS and digital businesses serving customers on websites and mobile apps. Agents use AI Chatbot, Live Chat, and Tickets to answer and follow up. Growth adds Knowledge Base and Sentiment Analysis; Enterprise adds AutoQA for leaders reviewing support quality. Choose the plan around the work your team needs to evaluate.
Where does the chatbot get its answers?
AI Chatbot answers from the support content prepared for your account. Essential includes AI Chatbot; the separate Knowledge Base feature is available in Growth and Enterprise. During setup, our team explains how to prepare content for your selected plan. An agent can continue the conversation in Live Chat.
Can an agent take over the conversation?
Yes. An agent can continue the same thread with earlier messages and available customer context. Requests that need more work can be linked to a ticket.
Conversations & review
How do Tickets fit with live chat?
Use Tickets to follow up on customer requests that need work beyond the conversation. Keep the request and its next steps together.
What is AutoQA?
AutoQA means automated quality assurance for customer support conversations. It gives support leads review findings to consider alongside the original messages when deciding which replies, guidance, or follow-up need attention. Available in Enterprise.
How does Sentiment Analysis help?
Sentiment Analysis helps your team consider how customers express their experience. Read the insight with the original messages when deciding whether to clarify a reply or offer further help. Available in Growth and Enterprise.
How does Knowledge Base fit with AI Chatbot?
Organize useful guides and FAQs in Knowledge Base so your team and AI Chatbot can work from the guidance you provide. Knowledge Base is available in Growth and Enterprise.
Trial & plans
What does the 14-day trial cover?
Use 14 days to evaluate SentroDesk against your support workflow, with no credit card required. Choose Essential or Growth and request your trial. Our team will email account details within 60 minutes. To evaluate AutoQA, request an Enterprise demo and arrange your trial with the team. Selecting a billing preference does not authorize payment.
Which features come with each plan?
Essential includes AI Chatbot, Live Chat, and Tickets. Growth adds Knowledge Base and Sentiment Analysis. Enterprise adds AutoQA. All three plans have fixed per-user pricing with no hidden fees or additional charges.
Where can I compare plans and billing?
Visit Pricing to compare all three plans and billing periods. Choose Essential or Growth to continue to trial setup, or request an Enterprise demo to arrange your evaluation.
What happens after the trial?
To continue after the trial, use the fixed per-user prices shown on Pricing. We’ll explain the next steps when we send your account details. Requesting a trial or choosing a billing preference does not authorize a payment.
How do I contact the team?
Use the sales form for product questions or email sales@sentrodesk.com. For trial setup, email trial@sentrodesk.com.
Widget & SDK
How do I add SentroDesk to a website or web platform?
Add the SentroDesk widget using the setup instructions for your account. Test the support experience on the pages where customers will use it.
Can we integrate SentroDesk into a mobile app?
Yes. Use the SDK to bring SentroDesk into your mobile app. For websites and web platforms, add the widget. Our team can provide the setup details for your environment.
Can I use the widget on WordPress?
Yes. Add the widget to your WordPress website using your approved script installation method and the setup details provided for your account.
Where do I get the widget and SDK setup instructions?
Our team provides the setup details for your account and environment. See Getting started for the rollout steps, or ask about your integration.
Where should my team start?
Start with a common customer question. Test AI Chatbot, Live Chat, and Tickets. In Growth or Enterprise, add Knowledge Base and Sentiment Analysis; in Enterprise, include AutoQA.
YOUR NEXT STEP
Have a question about your own setup?
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