Review the support, not just the outcome.
Use automated quality findings as an input when examining replies and follow-up. Read the original request and the exchange that followed it.
AUTOQA / SENTRODESK
Support quality.
Worth a closer look.
Bring automated conversation quality findings into your team’s review. Read AutoQA alongside the original exchange to understand how support was delivered and what could improve.
Included in Enterprise.
CONCEPT ILLUSTRATION
Customer conversation
Automated quality reviewRead the findings beside the conversation
THE WORK BEHIND GOOD SERVICE
Closing the request is one milestone. Reviewing the experience is another.
An answer can be correct and still leave the next step unclear. Support leaders need to understand what was said, how the request was handled, and where guidance could be more useful. SentroDesk AutoQA adds automated findings to that discussion, with the customer conversation available as the evidence.
WHAT YOUR TEAM CAN DO
Built for the way
support actually works.
Keep your team’s judgment in the process.
Assess findings against the conversation and its circumstances. A quality discussion should be grounded in what happened and what the customer needed.
Turn a review into an improvement.
Choose a clearer reply, an update to support guidance, or a better explanation of the next step. Enterprise also includes Sentiment Analysis for the customer’s perspective.
A PRACTICAL WORKFLOW
See how it comes together.
Use a familiar customer request to explore the workflow with your team.
Walk Through a Demo- 01
Select a conversation.
Choose an exchange your support leaders want to review.
- 02
Examine the findings.
Read the AutoQA review beside the original customer and agent messages.
- 03
Agree on an improvement.
Discuss the evidence and decide which answer, guidance, or follow-up deserves attention.
PART OF THE SENTRODESK PLATFORM
One request.
Connected support.
AI Chatbot, Live Chat, and Tickets connect the answer to the follow-through. Growth adds Knowledge Base and Sentiment Analysis. Enterprise adds AutoQA.
BEFORE YOU GET STARTED
A few details.
A clearer decision.
Which plan includes AutoQA?
AutoQA is included in Enterprise, together with everything in Growth. Enterprise costs $49 per user per month on monthly billing, or $39 per user per month billed annually. Request a demo to arrange your evaluation.
How do we add SentroDesk to our product?
Add the widget to your website or web platform, or integrate the SDK into your mobile app. Our team can explain the setup for your environment.
What happens when we request a trial?
Choose Essential or Growth for a 14-day trial with no credit card required. Our team emails account details within 60 minutes; the trial begins when those details arrive. Enterprise evaluations are arranged with our team.
SEE IT WITH YOUR TEAM
Make service quality
part of the conversation.
Request an Enterprise demo. Walk through a customer exchange, the automated findings, and the improvements your leaders would discuss.